Ortega, Juan
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Activity overview
Latest activity by Ortega, Juan-
Ortega, Juan created an article,
Signals ChemDraw: User is unable access ChemDraw and receives a "You need a license to access this application" error.
User is unable to open Signals ChemDraw getting "You need a license to access this application" error message: Solution: Please contact your tenant administrator to re-enable your access to the so...
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Ortega, Juan created an article,
Signals ChemDraw: Under MacOS ChemDraw prompts for login information every time you open the software
When you launch ChemDraw it indicates you do not have a license for this application (Status 401). After you login it works fine, but upon closing and reopening the software it gives the same erro...
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Ortega, Juan created an article,
Signals ChemDraw: "This file does not have an app associated with it for performing this action" error after entering your Signals credentials to launch the software
This issue occurs if you had an older version of ChemDraw installed on a different folder (like your roaming profile folder) and now ChemDraw is installed under C:\Program Files or any other folder...
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Ortega, Juan created an article,
ChemDraw Collections: How do I register for ChemDraw Collections
ChemDraw Collections is a software included with Signals ChemDraw. To access it, you must be registered for Signals ChemDraw. If you do not have a Signals ChemDraw account, reach out to your loca...
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Ortega, Juan created an article,
ChemDraw: How do I install ChemDraw in macOS?
1. To install ChemDraw in your Mac computer, you first need to access the download portal and download the correct installation file. 2. Double-click the "cd23.1.2.dmg" file to start the ins...
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Ortega, Juan created an article,
ChemDraw Add In: Where can I find the Add-in Developer Guide for ChemDraw
The Add-in Developer Guide mentioned in the User's Guide can be located here; https://github.com/Revvity/ChemDraw-AddIns/tree/master/Documentation Note: Developing your own add-ins is not with...
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Ortega, Juan created an article,
Signals ChemDraw: A blank screen appears after I authenticate with my credentials for Signals ChemDraw and try to launch the application
A blank screen appears after I authenticate with my credentials for Signals ChemDraw and try to launch the application.To resolve this issue, follow these steps: 1. Uninstall ChemDraw and ChemDraw ...
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Ortega, Juan created an article,
Signals ChemDraw: Login help for Signals ChemDraw
You can ONLY access Signals ChemDraw if you are first added to the tenant by your local Signals ChemDraw Administrator.Once added, you will receive a welcome email indicating specifically that you ...
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Ortega, Juan created an article,
ChemDraw Add In: SciFinder-n search in ChemDraw keeps spinning or opens multiple tabs in your browser
SciFinder-n search in ChemDraw keeps spinning or opens multiple tabs in the browser Solution: Set Google Chrome as your default browser. Open Chrome, and in the address bar, enter "chrome://sett...
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Ortega, Juan created an article,
Customer Service: I want to stop receiving emails from Revvity Signals.
Our download center will automatically send notifications when a new version or hotfix for one of the products in your account is released. This is sent to all users in the account. The only optio...