Ortega, Juan
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Articles
Recent activity by Ortega, Juan-
ChemDraw: Times New Roman fonts change to Helvetica in recent versions of MacOS
If you recently upgraded to the latest version of ChemDraw and/or the latest version of MacOS (Big Sur or Monterrey), you may be prompted with a warning that says that Times New Roman (or Times) wi...
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ChemDraw Add In: I get an access denied error when trying to use the ChemACX Explorer Add-in in ChemDraw
Issue: When clicking the Add-ins > ChemACX Explorer option you may be prompted to login to Signals Notebook. Even if you have a login for Signals Notebook, after entering the credentials you will...
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Chem3D: How do I prevent the hardware acceleration prompt in Chem3D from appearing every time I launch the software
How do I prevent the hardware acceleration prompt in Chem3D from appearing every time I launch the software? When you launch Chem3D, the software will ask if you wish to enable or disable hardware ...
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ChemDraw: My ChemDraw activation fails with a general communication error
On activation you may need to allow communication to the activation server through yourfirewall or proxy server. If activation fails, please work with your IT organization to allow communication wi...
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ChemDraw: I am not able to edit my ChemDraw files on Mac as they appear locked and I can only use the duplicate option.
I am not able to edit my ChemDraw files on Mac as they appear locked and I can only use the duplicate option. First, try right clicking on the CDXML or CDX file and Select Get Info. There you can ...
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"Cannot run the macro" error message when trying to edit structures from a ChemOffice Excel Worksheet
When you open an Excel document that includes ChemDraw structures, the following message appears when you try edit them: "Cannot run the macro 'ChemDrawExcel20.xla'Execute "1003",0. The macro may n...
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ChemDraw: I need an Activation Code or download link for my perpetual ChemDraw version.
I need an Activation Code or download link for my perpetual ChemDraw version. Our ChemDraw/ChemOffice product versions 16.x and earlier have reached the End of Life and are no longer supported. Pl...
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ChemDraw: How do I activate or deactivate ChemDraw by uploading a file
How do I activate or deactivate ChemDraw by uploading a file?In ChemDraw (if prompted), select the Activation Code option on the licensing screen and select Continue:Fill out the required fields on...
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ChemDraw: How does ChemDraw calculate the molecular weight values?
Using different versions of ChemDraw, I get different results for molecular weight. Solution: ChemDraw uses the latest version of Standard Atomic Weights published by IUPAC, which can differ sl...
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ChemDraw: The Structure to Name feature is grayed out or does not appear in the Structure menu.
The Structure to Name feature is grayed out or does not appear in the Structure menu. Solution: First, check to make sure you are using a version of ChemDraw that comes with this feature (eg. Che...