Rich Talbot
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Recent activity by Rich Talbot-
ChemDraw: While activating ChemDraw version 17, I am seeing an activation error
While activating ChemDraw version 17, I am seeing an activation error ERROR: Processing Capability response-ErrorCode= 0X7000001A:[1,7E1,2,0[7000001A,0,45034D]] The allowed time to process response...
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ChemDraw: When I try to activate ChemDraw or ChemOffice 2017 or later, I get a connection error or the activation screen asks for a serial number.
When I try to activate ChemDraw or ChemOffice 2017 I get a connection error or the activation screen asks for a serial number. Solution: The activation process needs to contact the Flexera activati...
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ChemDraw for Excel: The ChemDraw for Excel Add-in is not loaded and when added manually the buttons do not work.
The ChemDraw for Excel Add-in is not loaded and when added manually the buttons do not work.Solution:Recent updates from Microsoft seem to have affected several versions of MS Office, conflicting w...
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Error while rendering Word document with graphs
Date Posted: 2017-10-09Product: E-Notebook EnterpriseProblem:Error while rendering Word document with graphsSolution: The following error may occur while rendering a Word document with gr...
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Chem3D: How to synchronous or asynchronous the 2D structure with the 3D Model in Chem3D
How do I synchronous or asynchronous the 2D structure with the 3D Model in Chem3D? Solution: You need to select LiveLink to synchronous the 2D structure with the 3D Model, to asynchronous select ...
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Is it possible to add a new Project?
Date Posted: 2017-09-26Product: ChemBioOffice EnterpriseProblem:Is it possible to add a new Project?Solution: Registration 12 allows the creation of new Projects. To create one please follow these ...
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ChemDraw: Unable to link SciFinder account to ChemDraw
I am unable to link my SciFinder account to ChemDraw Solution: If you click on the SciFinder button or Search Menu Search SciFinder and ChemDraw Professional stops responding please check the Wi...
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Users don't like scrolling tables with multiple rows
Date Posted: 2017-09-24Product: ChemBioOffice EnterpriseProblem:Users don't like scrolling tables with multiple rowsSolution: Please refer to our E-Notebook Administrator's Guide -> E-No...
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What is the Salt Stripping add-on for?
Date Posted: 2017-09-13Product: ChemBioOffice EnterpriseProblem:What is the Salt Stripping add-on for?Solution: The salt stripping add-on in Registration 12 is used to remove the salts from a base...
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How to create a new Registry Prefix?
Date Posted: 2017-09-13Product: ChemBioOffice EnterpriseProblem:How to create a new Registry Prefix?Solution: Log into Registration with an administrator user e.g. t5_85 Go to 'Customize Regi...