Rich Talbot
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Recent activity by Rich Talbot-
Rendering error message in E-notebook Enterprise when attempting to export a Section to Word
Date Posted: 2020-03-12Product: E-Notebook EnterpriseProblem:Rendering error message in E-notebook Enterprise when attempting to export a Section to WordSolution: The following error message is dis...
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Is there a way to export the Registration structures as SMILES?
Date Posted: 2020-03-12Product: ChemBioOffice EnterpriseProblem:Is there a way to export the Registration structures as SMILES?Solution: Registration does not offer the conversion to SMILES at appl...
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Signals Notebook: Wont display the uploaded file preview
Problem: Signals Notebook does not display the uploaded file preview Solution: This issue can happen when: The preview service is busy. Please wait a few minutes the preview will be generated, o...
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How do we increase the storage capacity of E-notebook Database?
Date Posted: 2020-03-11Product: ChemBioOffice EnterpriseProblem:How do we increase the storage capacity of E-notebook Database?Solution: You can do the following to add more free space to...
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How to connect Elasticsearch with TIBCO Spotfire Analyst
Date Posted: 2020-03-04Product: TIBCO Spotfire®Problem:How to connect Elasticsearch with TIBCO Spotfire AnalystSolution:Currently there is no dedicated connector option in TIBCO Spotfire Analyst to...
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Initilization Error when launching Spotfire with High Content Profiler's ImagesAddIn.
Date Posted: 2020-02-25Product: TIBCO Spotfire®Problem:Initilization Error when launching Spotfire with High Content Profiler's ImagesAddIn.Solution:If the necessary Visual C++ redistributable pack...
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Signals Notebook: How do I share all data in a group with all the group members?
Problem: How do I share all data in a group with all the group members? Solution: To share data with a group, please follow the steps below:1. Click on the System Groups smart folder. The list of...
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"Error HRESULT E_FAIL has been returned from a call to a COM component" on an E-Notebook Client with Adobe Reader
Date Posted: 2020-02-18Product: E-Notebook EnterpriseProblem:"Error HRESULT E_FAIL has been returned from a call to a COM component" on an E-Notebook Client with Adobe ReaderSolution: The...
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ChemDraw: Where can I find the activation code for ChemDraw
If you don't know what your activation code is or where to find your activation code, this article will help customers using ChemDraw 17 and above. Subscription vs. Perpetual Licenses: Subscripti...
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Customer Service: When I try to activate ChemDraw I receive the error "Activation failed because the license store is missing or read-only"
When I try to activate ChemDraw I receive the error "Activation failed because the license store or missing or read-only Solution: This happens if the ./Users/Shared/ directory in your ope...