Irina Oshchepkova
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Activity overview
Latest activity by Irina Oshchepkova-
Irina Oshchepkova created an article,
License Server: timeout and no licenses visible
DescriptionUsers reported license checkout failures, missing licenses, or timeout errors when connecting to the License Server. Investigation found that recurring scheduled restart tasks configured...
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Irina Oshchepkova created an article,
ACD/Labs Hardware and Software Recommendations
Client-Side SpecificationsDesktop SoftwareOPERATING SYSTEM Microsoft Windows 10, 11 Microsoft Windows Server 2016 Standard, 2019, or 2022 HARDWARE Microsoft Windows compatible PC (minimum 2-core CP...
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Irina Oshchepkova created an article,
Spectrus: How to Add Editable Comments and Structure Labels to the NMR Report Templates
DescriptionA user may need to add editable text comments, annotations, or status labels (such as "Proposed" or "Selected") to individual records in the NMR Table of Structures within a report templ...
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Irina Oshchepkova created an article,
Spectrus: Incorrect Polarity is chosen for Group Macro Processing
DescriptionWhen batch processing mixed-polarity datasets (MS+ and MS-) using the Group Macro feature, the selected macro is applied to the currently active trace. During data import, the software t...
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Irina Oshchepkova created an article,
Spectrus: How to Import Data from Waters Connect to Spectrus Processor
DescriptionWaters UNIFI (.uep) data can be imported directly into Spectrus Processor by using the Connect to option for a Waters UNIFI system. However, when Waters UNIFI is replaced by Waters Conne...
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Irina Oshchepkova created an article,
ACD/Labs: Application fails to start
DescriptionThis article describes common reasons why ACD/Labs applications may fail to start and provides recommended troubleshooting steps.Expired or conflicting license keys remain in the License...
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Irina Oshchepkova created an article,
License Server: Return Borrowed button unavailable for borrowed licenses
DescriptionSome users may be unable to return borrowed licenses because the Return Borrowed button is unavailable. This behavior has been observed when an older client version connects to a newer L...
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Irina Oshchepkova created an article,
Empower Add-on: Export to .spectrus format from Results tab is failing
DescriptionUsers experienced failures when exporting Empower results to Spectrus Processor. When they select Cancel, an error message appears: “Unable to export CDF files from Empower database.”Sol...
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Irina Oshchepkova created an article,
Spectrus JS: Database Server is not running or not reachable
DescriptionIf the page continues loading and does not finish opening, Spectrus JS may be unable to connect to the Database Server.SolutionCheck the Database Server status in Server Manager Console ...
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Irina Oshchepkova created an article,
Spectrus JS: Processing Server is not running or is misconfigured, Bad Gateway error.
DescriptionIf you can sign in but still receive a Bad Gateway error, the issue may be related to the Processing Server.SolutionOpen your browser’s developer tools. The keyboard shortcut may vary de...