The idea behind having an ELN includes having all data related to an experiment in one place, this could often result on a large experiment or an experiment with large information items.
Some customer will get the message PRINTING PDF FAILED : please try again or contact support. Before getting in touch with support you should follow some troubleshooting steps:
- Look for a workaround: For this issue we have found a valid workaround which is to render the experiment in two or more sections, the amount of sections will depend on each experiment, you can achieve this by un-checking the box for Print entire experiment, and selecting which portion of the experiment you want to render.
- The second step is to uncheck the Embed documents as attachment box these can create an overhead of data that adds up to the time it takes to render the experiment.
- The third step is related to the workaround, finding out where the export brakes, for this one uncheck the print entire experiment box and scroll down to select the sections of the experiment to export you can start at the half and add sections until you find the limit and then brake it in the best amount of PDF documents that suits your needs.
In case you are not able to get the workaround and still need to contact support, follow the bellow KBs:
Troubleshooting steps before you contact support