When entering a Signals Notebook experiment and then entering a ChemDraw drawing, I get the following error: “The monomer service is not available”. Is there any way to solve this behavior?
Solution: This behavior occurs when the ChemDraw drawing includes a monomer, and the HELM libraries are disabled, or the user does not have the necessary permissions to access these libraries. To solve this issue, a system administrator must enable the HELM libraries on the tenant, or give the user the necessary permissions to access these libraries.
Note: If the libraries are active and the user has the necessary permissions to access these libraries, but the error persists, please contact support.