Spotfire Node Manager: Some performance metrics are missing

It may be noticed from an analysis of a node managers performance data (e.g. Web Player metrics or Automation Services metrics) that some performance counters are missing. 

This happens when a node manager service is upgraded from an older version, but its associated service configuration files remain the same, in an older format. 

The presence of this issue can be determined by checking for log entries such as:

To rectify this issue, the service configuration files must be updated to the newer format as follows. 

[1] Following the best practices when working with node manager services, there should already be a folder on your Spotfire server where service configuration files are stored. If not, then for each service configuration that is required, these need be exported to a seperate directory. 



The complete list of custom service configurations can be seen by running the list-service-configs command



Export each service config to a seperate directory via export-service-config as follows
 

[2] Next, a default service config must be exported:
The default config will contain the new format for a service configuration. Below is an example command, adjust to match the correct service type and platform.

[3] This default config must then be edited to add in the required configuration from the older config (exported in the earlier step) to the new config. Do not simply overwrite this new config with the old one. Snippets can be pasted into it, but the format must remain. 

[4] Once the changes are made import the config back to the database. If the same name as before is to be used, the old config must be deleted first. This is done via the delete-service-config command. Then import the config with the same name. Alternatively, import under a new config name.

[5] These steps need to repeated for each service config available that is required. 

[6] Once these steps are complete apply the new configuration to each web player service. The updated performance counters should then be available. 

Please see here for more information on working with node manager services.