Resolving File Import Issues Due to Missing Parts

Description

This article addresses the issue wherein attempts to import files from one server to another result in errors indicating missing parts. The resolution involves validating file integrity, generating adequate disk space, and analyzing compatibility.

Solution

Follow these steps to resolve file import issues:
• Verify that all exported zip files are present and ensure none are corrupted using a tool such as 7Zip.
• Check the server log files, particularly 'tomcat\logs\impex.log', for error messages that can provide clues.
• Validate that the export-import compatibility is aligned by confirming the software versions between the exporting server and importing server (e.g., Spotfire 12.0.10 vs. Spotfire 14.0.7).
• Ensure sufficient disk space is available on the destination server to extract all compressed files before importing.
• If importing a large number of zip files (e.g., 350 zip files containing 3000 files), consider exporting and importing files in smaller batches to mitigate errors.
• Cross-check the folders on both servers using screenshots or folder structures to confirm all parts of the exported data are transferred correctly.