Description:
Users may encounter update errors when attempting to update Spotfire for Signals through the "Install Now" button. This error typically manifests as a failure dialog during the update process.
Error message: The installation failed due to an unknown problem.
See details for more information.
IOException at mscorlib
The tag present in the reparse point buffer is invalid.
(HRESULT: 0x80071129)Root Cause:
The issue occurs when the Spotfire for Signals folder is located within OneDrive's managed directory. OneDrive uses a "reparse point" mechanism where file entities exist in the cloud rather than locally. When the update process attempts to modify these cloud-based files, it can result in update failures.
Solution:
1. Do NOT just move the existing Spotfire for Signals folder from its OneDrive location
2. Download a fresh copy of the Spotfire for Signals installer (ZIP file)
3. Extract the installer to a location outside of OneDrive management:
- Avoid: C:\Users\[username]\Downloads\Spotfire_for_Signals_Portable\
- Use instead: C:\temp\Spotfire_for_Signals_Portable\
4. Run Spotfire for Signals from the new location
5. Perform the update process
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