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We started to have problems with reports creation from Inventory. Error appears and report is not created. What can be done?

Rich Talbot
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Product: ChemBioOffice Enterprise

 

Problem:

We started to have problems with reports creation from Inventory. Error appears and report is not created. What can be done?

 

Solution:

Solution:

There is a reporting service that should be running on the Application server. You should go there and check if it's still running. If it's stuck for some reason , try to restart it:

1.

      Check if RPT services are running ( Start- Services- find RPT services). If no - right-click and Start them.

2.

      Go to C:\Inetpub\wwwroot\ChemOffice\WebServer_Source\sfserverasp\RPT
  1. Report.exe": it should be already started so you can see ReportServer pop-up and it's status.
  1. You can check there if any report creation is running in the moment by the following:
  • "Reports" folder: you can check content and have an idea when the last time report was created.
  • "Reportqueue.mdb" -if you open it, you would find the whole list of requests sent to reportserver and status/warnings if there are related to it.

    • 3.

      If you see there is long time no new reports created, there is one in progress in ReportServer pop-up, then you might need to click "Stop" in ReportServer (p.2.1) or restart RPT services (p.1)

     

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