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Registration keeps reporting the ChemDraw Active X plug in is not active but it is already at Pro level in the server

Rich Talbot
  • Updated
Date Posted: 2018-04-16
Product: ChemBioOffice Enterprise

Problem:

Registration keeps reporting the ChemDraw Active X plug in is not active but it is already at Pro level in the server


Solution:

This issue happens when the ChemScript application is not active to level Pro. Both the ChemDraw Active X plug in and the ChemScript application need to be activated to Pro level in the application server for Registration 12 to correctly register compounds.

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