Issues with PDF after upgrading ELN to 18.1.x

Created
October 08, 2021 23:09

Date Posted: 2021-04-19
Product: E-Notebook Enterprise

Problem:

Solution:

There can be various problems with PDF after upgrading E-Notebook to 18.1.x, including:

- inability to Drag & Drop into existing PDF sections
- seeing blank PDF during Sign & Close
- seeing errors like below during Sign & Close:

---------------------------
Initializing the sign version dialog failed
---------------------------
Sorry, while creating an instance of Acrobat document,
Creating an instance of the COM component with CLSID
{72498821-3203-101B-B02E-04021C009402} from the IClassFactory failed due to the following error: 80010108 The object invoked has disconnected from its clients. (Exception from HRESULT: 0x80010108 (RPC_E_DISCONNECTED)).
(-2147417848).
---------------------------
OK
---------------------------

SOLUTION:

Please change standard PDF Viewer control to enhanced PDF Viewer control as described in our E-Notebook Administrator's Guide -> E-Notebook Configuration -> Section Types -> Enhanced PDF Viewer Control for Upgraded Machines.

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