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"Error HRESULT E_FAIL has been returned from a call to a COM component" on an E-Notebook Client with Adobe Reader

Rich Talbot
Date Posted:
Product: E-Notebook Enterprise

Problem:

"Error HRESULT E_FAIL has been returned from a call to a COM component" on an E-Notebook Client with Adobe Reader


Solution:

The following error may occur on an E-Notebook Client with Adobe Reader, e.g. while signing and closing an experiment:

"Error HRESULT E_FAIL has been returned from a call to a COM component"


Workaround:

Open Adobe Reader, go to Edit > Preferences > Internet, and make sure the “Display PDF in browser" check-box is switched on.

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