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An E-Notebook User is facing a problem while attempting to sign and close an experiment. Attempt has been made on several computers but the issue still persists.

Rich Talbot
  • Created
Date Posted:
Product: E-Notebook Enterprise

Problem:

  • An E-Notebook User is facing a problem while attempting to sign and close an experiment. Attempt has been made on several computers but the issue still persists.
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    Tasks: System Administrator – E-Notebook – System Tasks
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    Experiment: XYZ  State: Re-Opened Transition:  Sign and Close
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    Sorry, an error occurred while exporting html view of section “Link to Supplementary Data”of  experiment “XYZ”: Error HRESULT E_FAIL has been returned from a call to a COM component.
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    Cancel
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    Applicable Version:
    E-Notebook 12.1.9.x


Solution:

  • Solution:

    The error was due to size of the experiment. When the experiment size was reduced by moving the word and excel sections in the experiment to SDM section, the experiment closed successfully.

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