E-Notebook times out while obtaining a connection from the pool

E-Notebook times out while obtaining a connection from the pool

The following error may occur in E-Notebook when loading a user’s homepage:

"Unknown error opeining database connection: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached."


SOLUTION:

Try increasing max pool size for CSDocStore:
 
1. On the Application Server, backup your current "C:\ProgramData\CSDocStore\CSDocStoreConfig.xml" file.

2. Open the CSDocStoreConfig.xml file in e.g. Notepad, and add Max Pool Size value (e.g. 300) to the <dataSource> parameter as follows:

where ENDB is an example of E-Notebook database schema name.

3. Save the "CSDocStoreConfig.xml" file.

4. Restart the CSDocStore web service.