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"attempting to open a file type that has been blocked..." when exporting an E-Notebook experiment to PDF

Rich Talbot
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Product: E-Notebook Enterprise

Problem:

"attempting to open a file type that has been blocked..." when exporting an E-Notebook experiment to PDF


Solution:

When exporting an E-Notebook experiment to PDF, the following error may appear:

"Sorry, while opening the export template: You are attempting to open a file type that has been blocked by your File Block settings in the Trust Center."


SOLUTION:

Start Microsoft Word and navigate to the following setting:

File > Options > Trust Center > Trust Center Settings... > File Block Settings

Click [Restore Defaults] button to revert the setting to original state.


Reported environment:

E-Notebook 12.0, Microsoft Office 2010, Adobe Acrobat 9.3.3

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