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When attempting to use Send2ELN, I get the error Error "Send2Enotebook printer has not been properly configured. A required file could not be located. Please contact support" On 64 bit. Sometimes instead of an error I get a log file pop up window showing

Rich Talbot
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Product: E-Notebook Enterprise

Problem:

When attempting to use Send2ELN, I get the error Error "Send2Enotebook printer has not been properly configured. A required file could not be located. Please contact support" On 64 bit. Sometimes instead of an error I get a log file pop up window showing the job file content.


Solution:

1- From the Windows 7 machine browse to C:\Windows\System32 or write "cmd" (without the quotes) in the start menu search bar.
2- Right click cmd.exe and select "Run as Administrator"
3- Execute the following line (for file on C drive):
msiexec /i C:\ nameoftheinstaller
4- Followed the installation wizard to install the printer.

Another way to install it is by right clicking the installer and choose "Run as administrator"

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