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Errors rendering an experiment containing a protected PDF

Rich Talbot
  • Created
Date Posted:
Product: E-Notebook Enterprise

Problem:

Errors rendering an experiment containing a protected PDF


Solution:

PROBLEM:

When trying to Sign and Close/Export to PDF/Print an experiment with a secured PDF attached, user is getting errors like:

  • "Sorry, PDFReader not opened with owner password."
  • "Sorry, while rendering, inserting pages failed."
  • "Sorry, Exception has been thrown by the target of an invocation."
  • "Requested PaperSize is not available on the currently selected printer."



SOLUTION:

Remove protection from the PDF file, and re-import it to the experiment.


NOTE:

E-Notebook 12.1.4 gives a more user friendly message:

"Sorry, password protected pdf file cannot be signed and closed."

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