“Sorry, Invalid picture” errors and loss of form tools

Created
October 08, 2021 23:11

Date Posted: 2010-12-12
Product: E-Notebook Enterprise

Problem:

Solution:

PROBLEM:

An E-Notebook 9.0.3 user could login, but no form tools appeared. The user was getting “Sorry, Invalid picture” errors when accessing any experiment.

SOLUTION:

Cleaning the Temp folder ("C:\Documents and Settings\<User Name>\Local Settings\Temp\") helped.