Connection time out error during countersign/witness/view signed versions in E-Notebook 9.x

Connection time out error during countersign/witness/view signed versions in E-Notebook 9.x

PROBLEM:

When ELN 9.x users navigate to the homepage, or try to countersign/witness/view signed versions, they sometimes receive the following error:

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Error Choosing Command

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Sorry, Connector:Connection time out. HRESULT=0x800A1527 - Client:An unanticipated error occurred during the processing of this request.HRESULT=0x800A1527 - Client:Sending the Soap message failed or no recognizable response was received HRESULT=0x800A1527 - Client:Unspecified client error. HRESULT=0x800A1527.

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OK

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SOLUTION:

If the CSDocStore and E-Notebook are installed on the same database server, run the following SQL query as system user:

CREATE OR REPLACE SYNONYM CS_LTA_USER.LTA_USER_ACCESS for CS_LTA_ELN_ACCESS.LTA_USER_ACCESS;

COMMIT;