TIBCO Spotfire Statistics Services fails to start with error “Error 1069: The service did not start due to logon failure”

TIBCO Spotfire Statistics Services fails to start with error “Error 1069: The service did not start due to logon failure”

When starting up TIBCO Spotfire Statistics Services (TSSS) on windows computer you may see it fails to start with below error :




This is applicable on windows OS where TIBCO Spotfire Statistics Service is configured to run by a service account in Windows Services Manager. This scenario is mostly applicable for clustered TSSS deployments where it is mandatory to run each node in cluster by a designated service account. This error can also occur in standalone installation if service account is used to run the service ( It is NOT mandatory to run standalone TSSS by a service account). 



  This error can occur if given service account has not been granted  "Log on as a service” rights from Local Security Policy on given machine. For clustered deployments this should be done on all the Manager Node and Worker Node machines in cluster.

To grant service access , follow below steps on Windows machine:

1. 1. On the task bar, click Start >Control Panel > Administrative Tools > Local Security Policy.
   2. In the Local Security Settings dialog box, under Security Settings, expand Local Policies, select User Rights Assignment, and then double click Log on as a service.
   3. In the Log on as a service Properties dialog box, click Add User or Group, and then enter the service account used to run the TSSS service.  

                   

                   4. Start the service 
                   5. Follow 1 to 4 on all cluster node machines.
  Doc : Establishing log on as a service right                 

•   https://docs.tibco.com/pub/sf_statsvcs/10.3.0/doc/html/TIB_sf_statsvcs_10.3_installation/GUID-70370746-5391-490D-9940-FCEA35765C78.html 

Doc : Granting service access   

•   https://docs.tibco.com/pub/sf_statsvcs/10.3.0/doc/html/TIB_sf_statsvcs_10.3_installation/GUID-D896CB6B-C292-4A9D-AF45-C63460568A0F.html