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Some users unable to login to Spotfire after synchronization of an AD group they are in, with "Found no users" error in server log.

Krauss, Donald
  • Updated
Date Posted:
Product: TIBCO Spotfire®

Problem:

Some users unable to login to Spotfire after synchronization of an AD group they are in, with "Found no users" error in server log.


Solution:

Sometimes, synchronizing an AD group which contains a particular user does not let that user access Spotfire. When this happens, the server log may show the following error:

=====
ERROR 2014-05-05T19:10:39,305-0300 [*LdapSynchronizer.SynchronizerCallback*] userdir.ldap.LdapProvider: Found no users: review the settings for the LDAP configuration Ldap
=====

This can happen if the user was originally created in a different OU group that has not been synchronized with the Spotfire Server LDAP configuration, then later added to the OU group which has been synchronized. In such a case, the entire DC should be linked. The OUs that these users are a part of can then be set within the group synchronization section, within the LDAP configuration.

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