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Web Player shows a blank home page or does not render content properly after login.

Rich Talbot
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Product: TIBCO Spotfire®

Problem:

Web Player shows a blank home page or does not render content properly after login.


Solution:

Description:
When logging into the Web Player, it displays a blank Home Page or does not render content properly. You may see the following errors in the Web Player logs:
 

> "System.InvalidOperationException: Request format is unrecognized for URL unexpectedly ending in '/Request"
 
OR
 
>  System.InvalidOperationException: Request format is unrecognized for URL unexpectedly ending in '/recentFiles'.

Cause:
This happens when the .NET Framework is not registered correctly with IIS or "ISAPI and CGI restrictions" in IIS are not set correctly and are not set to "Allowed" in IIS. Open a command prompt (cmd) with Administrator privileges and run the following command:

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe /i
See the 6.5 Web Player manual section 2.2 "Internet Information Server and ASP.NET".

https://docs.tibco.com/pub/spotfire_web_player/6.5.0/doc/pdf/TIB_sfire_webp_InstallationManual.pdf

More information on the aspnet_regiis.exe command can be found at:

http://msdn.microsoft.com/en-us/library/k6h9cz8h(v=vs.100).aspx
 

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