Product: TIBCO Spotfire®
How to set up automatic dump capture from an unresponsive Web Player with Debug DiagnosticTool.
You can automatically trigger the creation of a dump file of the Web Player using Microsoft's Debug Diagnostic Tool. Use this tool to capture a dump file at the exact moment when an intermittent or infrequent hang or crash occurs. Example scenarios where this is useful are when you try investigating a Web Player crash or hang and a dump file is required for the investigation to determine the cause. Note that this method can create a large number of dump files in the destination folder. Be sure that there is sufficient disk space on the disk defined for the "Userdump location" folder, as the resulting dump files can be large. These files should be deleted frequently if a crash has not been properly captured, to avoid filling up the disk.
Due to the large number of dump files that can be created with this method, it is often suggested to try the following alternative methods of automatic dump capture first:
- Version 7.0 and lower: KB 000020611 How to set up automatic dump capture from an unresponsive Web Player with IIS Process Orphaning.
- Version 7.8 and higher: Doc: Enabling automatic dump capture from non-responsive Web Players
- Versions 7.5 and higher: KB 000031615 How to determine which Spotfire.Dxp.Worker.Host.exe process corresponds to a particular TIBCO Spotfire Web Player instance
- Versions 7.0 and lower: KB 000021868 How to determine which w3wp.exe process corresponds to the TIBCO Spotfire Web Player
10). When the Web Player application crashes again, capture all files from the "Userdump location" folder from the time of the crash +/- 10 minutes, then send those to TIBCO.