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Unable to see a user with correct privileges in the Registration Scientist DropDown

Rich Talbot
Date Posted:
Product: ChemBioOffice Enterprise

Problem:

Unable to see a user with correct privileges in the Registration Scientist DropDown


Solution:

This issue can occur if the use is set as inactive in the application. To change the user's status please follow these steps:

  1. Log into CBOE with an administrative user e.g. cssadmin
  2. Go to 'Security' > 'Manage Users'
  3. Select the user
  4. Click 'Edit'
  5. Mark the 'Active' checkbox is marked
  6. Click 'Save'
  7. Log off

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