Connection Error to BioSAR data source when attempting to manage schema.

Created
October 08, 2021 23:00

Date Posted: 2012-08-31
Product: ChemBioOffice Enterprise

Problem:

Solution:

Application: BioSAR 10 & 11

Description: When attempting to access Schema Management an error message is displayed: ‘An error occurred in connecting to the data source…’ When testing from another client machine there are no problems.

Cause: The client machine´s browser cache is corrupted.

Solution:
1.Log out of the application and close all IE windows.
2.Go to Control Panel > Internet Options:
  a.General Tab:
    i.Browsing History > Delete…
      1.Clear ALL history (passwords are optional).
  b.Content Tab:
    ii.Certificates > Clear SSL State
  c.Exit