E-Notebook Enterprise: Error during ‘export to msword’ and ‘print’

An error is observed during ‘export to msword’ and ‘print’. But ‘sign and close’ and ‘export to pdf’ works fine

TASKS: System Administrator – Tasks

ABC-001 docx: Export to MS Word Sorry, while exporting the selected information: Incomplete file type and file extension

Cancel

Applicable Version: E-Notebook 13.9.x

When the default ‘save’ file format is different from what is expected. Ex: If the machine has OpenDocument Text(.odt) application along with MS Word, then this issue can occur.

1) Open MS word document, navigate to -- File -- options

2) In ‘word options’ window, click ‘save’.

3) Change the ‘Save files in this format’ from “opendocument text(*.odt)’ to ‘Word Document (*.docx)’

4) Then ‘ok’ and then “yes” in the default option dialog.

If you still need assistance, contact support