Problems in E-Notebook after switching to new SSL certificate

Problems in E-Notebook after switching to new SSL certificate

Some application functionality may stop working if the corresponding service resides on a server to which a new SSL certificate was recently issued.

On the corresponding server, go to Server Sertificates, and check if the "Issued To" value is different from the previous certificate. For example:

Before - 'server123'

After - 'server123.company.com'


SOLUTION #1:

Submit a new certificate signing request with the previous name (e.g. 'server123' instead of 'server123.company.com') to your Certificate Authority provider.


SOLUTION #2:

In the E-Notebook configuration of the corresponding application module, change the server name from 'server123' to 'server123.company.com'.