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We had to reboot our applications server after some updates were applied. After rebooting, it's not possible for any end user to login to ELN. They get this error message:Sorry, an error occurred while opening a client connection: while setting up connect

Rich Talbot
Date Posted:
Product: E-Notebook Enterprise

Problem:

We had to reboot our applications server after some updates were applied. After rebooting, it's not possible for any end user to login to ELN. They get this error message:

Sorry, an error occurred while opening a client connection: while setting up connection to central database: Client found response type of 'text/html; charset=utf-8', but expected 'text/xml'.


Solution:

There's a chance the ASP.NET version for the ELN Services switched back to version 1.x after the updates/reboot.

Try the following:

1- Login to the middle tier as an administrator.
2- Go to Administrative Tools->Internet Information Services (IIS).
3- Expand Local Computer->Web Sites->Default Web Site->ENService.
4- Right click ENService and select Properties.
5- Go to the ASP.NET tab and set ASP.NET version back to 2.0.50727.
6- Do an IISRESET and ask end users to try to login again.

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