Web Player "Report error to your administrator" fails in Internet Explorer.

Web Player "Report error to your administrator" fails in Internet Explorer.

The default Web Player error page has a standard <a href="mailto:address@domain.com"> hyperlink for the "Report error to your administrator" link. This is an example of the HTML code:

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<a id="ctl00_content_reportError" class="BlueLinks" href="mailto:spotfireadmin@example.com?subject=Error in TIBCO Spotfire Web Player at 5/6/2014 10%3A26%3A47 AM&amp;body=File &#39;myFolder/myAnalysis 1&#39; not found or access is denied.%0AActiveX%3A False%2C Beta%3A False%2C Browser%3A Chrome%2C ClrVersion%3A 0.0%2C Cookies%3A True%2C EcmaScriptVersion%3A 3.0%2C Frames%3A True%2C Id%3A chrome%2C InputType%3A keyboard%2C IsMobileDevice%3A False%2C JavaApplets%3A True%2C JScriptVersion%3A 0.0%2C MaximumHrefLength%3A 10000%2C MaximumRenderedPageSize%3A 300000%2C MobileDeviceManufacturer%3A Unknown%2C MobileDeviceModel%3A Unknown%2C MSDomVersion%3A 0.0%2C Platform%3A WinNT%2C PreferredImageMime%3A image/gif%2C PreferredRenderingMime%3A text/html%2C PreferredRenderingType%3A html32%2C SupportsUncheck%3A True%2C SupportsXmlHttp%3A True%2C Tables%3A True%2C Type%3A Chrome34%2C UseOptimizedCacheKey%3A True%2C VBScript%3A False%2C Version%3A 34.0%2C W3CDomVersion%3A 1.0%2C Win32%3A True">Report error to your administrator</a>
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Internet Explorer has issues with launching mailto links longer than 512 characters when the Security Zone for the Web Player site is not set to 'Protected Mode'. The link may not work in Internet Explorer, but will work in other browsers such as Chrome or Firefox.

Symptoms:

• In Internet Explorer, clicking on the "Report error to your administrator" button on the Web Player error page may not trigger a new mail creation.
• In Internet Explorer, clicking on the "Report error to your administrator" button on the Web Player error page may cause a blank page to be opened instead of launching the mailto link.
• The link may not work in Internet Explorer, but will work in other browsers such as Chrome or Firefox.
• This behavior may vary between users, since each client may have different security settings configured in Internet Options.

Cause:
Internet Explorer fails to open mailto links longer than 512 characters when the Security Zone for the Web Player site is not set to 'Protected Mode'. OPTION 1: Enable Protected Mode for the Web Player server URL

1. Open Internet Explorer.
2. Go to 'Internet Options' > 'Security tab'.
3. Check "Enable Protected Mode (requires restarting Internet Explorer)" for the zone where the Web Player server is located.

OPTION 2: Create a custom error page with a mailto link that contains fewer than 512 characters

1. Refer to the TIBCO Spotfire Web Player Installation Manual, for more information on how to create your Custom Error Web Page:
   • https://docs.tibco.com/products/tibco-spotfire-web-player

 

TIBCO Spotfire Web Player Manual:

• https://docs.tibco.com/products/tibco-spotfire-web-player

External Forum Discussions:

• http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/mailto-link-does-not-work-in-ie8-but-works-in/b23a1005-590f-4dc4-9770-0331d096e48e
• http://stackoverflow.com/questions/2241274/mailto-fails-in-ie-where-there-is-a-long-body-text-is-there-any-way-to-resolve
• http://stackoverflow.com/questions/1674527/mailto-causing-a-blank-page-in-ie8-when-used-with-dojo