Some users experience connection failures to Spotfire servers after upgrading the Analyst Client to version 14.0.9. The following error can be seen in the Analyst log Spotfire.Dxp.SupportDiagnostics.log
ArgumentException at System: The specified value is not valid in the 'SslProtocolType' enumeration. Parameter name: sslProtocolType (HRESULT: 80070057)
This issue is likely caused by system settings related to .NET Framework.
To resolve the connection issue:
- Start the registry editor
- Modify the following registry key to 1
HKLM\SOFTWARE\Microsoft\.NETFramework\v4.0.30319\SystemDefaultTlsVersions
- Reboot the machine
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