Signals Notebook: Trashed items are not purged after more than 30 days from the trashing

Problem

Signals Notebook supports permanently deleting trashed items after 30 days of trashing when "Permanent Deletion" is enabled by the administrator in Signals Configuration. Even though "Permanent Deletion" is enabled in the tenant, you may find trashed items have not been purged after more than 30 days from trashing.

We are aware of this behavior and would like the administrator to follow the steps outlined in the solution.

Solution

1. As a System Administrator of the tenant, log in to Signals Configuration.
2. Navigate to "System Settings" -> "Other" -> "Deletion".
3. If the "Permanent Deletion" checkbox is not checked, check it.
   If it is already checked, uncheck it, and then check it back again.
4. Wait for a few minutes.

Once you have gone through the steps above, log in to Signals Notebook and see if the trashed items have been purged.