E-Notebook Enterprise: ChemDraw CDXMLToImage SVG Error After First Save

Description

Users can encounter an error retrieving SVG images from the CDXMLToImage service while saving a reaction in ELN:

Error Getting SVG Image:

The issue was traced to a trailing space in a configuration value within ELN_PARAMETERS. Removing the trailing space restored normal SVG generation and saving behavior.

Solution

- Identify the ELN configuration entry used by the CDXMLToImage/Rendering service in ELN_PARAMETERS.
- Inspect the parameter value for unintended whitespace (especially trailing spaces).
- Remove the trailing space and save the corrected value.
- Recycle the IIS application pool or restart the relevant ELN/ChemDraw web service.
- Validate by logging into ELN, creating or editing a ChemDraw structure, and saving multiple times to confirm no further SVG errors.