Image Artist: "Columbus Navigator Service cannot be found" error appears when attempting to transfer data to Spotfire via the Image Import app

Howell, Richard

July 29, 2026 09:59
Updated

Problem

When configuring a connection to Image Artist through the Image Import application for data transfer into Spotfire, the following error may be displayed:

Columbus Navigator service cannot be found, please contact with administrator.

Cause

Retrieval of user and screen information through the Image Artist Search API is impacted by incomplete indexing, resulting in unavailable or partial results.

Solution

Re-index the ImA search API as described here:

Image Artist: Re-indexing the Search API

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Image Artist: "Columbus Navigator Service cannot be found" error appears when attempting to transfer data to Spotfire via the Image Import app

Problem

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