Image Artist: Locating Harmony Store Job Dispatch Logs for Failed Transfers to Image Artist

Article Overview

This article describes how to retrieve the HarmonyStoreJobDispatch.log file to troubleshoot failed or stalled data transfers from Harmony 5.3.x to Image Artist.

Summary

Transfer errors and dispatch failures between Harmony 5.3.x and Image Artist are logged in HarmonyStoreJobDispatch.log.

File Location:

When to Collect This Log

• Transfers fail or remain stalled in the Harmony queue.

• Plates or datasets exported from Harmony do not appear in Image Artist.

• Network or authentication errors occur during job dispatch.

See Also:

• Image Artist: Harmony to Image Artist integration. Key differences between Harmony 5.2 (and earlier) and Harmony 5.3

• Image Artist: Communication Pathways and Firewall Requirements for Harmony 5.3