Image Artist: Authentication Fails When Connecting to Image Artist from Harmony

Problem

When attempting to authenticate to an Image Artist account from Harmony, one of the following error messages may be displayed after submitting the users credentials:

• "Authentication failed or the service is not available."
• "Accessing the service failed."

Cause

One possible cause is that the Image Artist user account does not have any associated content, such as Screens, Plates, or Measurements.

In this scenario, Harmony may be unable to complete the authentication process successfully.

Resolution

Create a Screen for the affected user account in Image Artist.

1. Sign in to the Image Artist web interface using the affected user account.
2. Navigate to the Browse view.
3. Click Create a new screen.

4. Enter a name for the new screen and click Create.

Once the screen has been created, return to Harmony and attempt to authenticate again. Authentication should now complete successfully.