Rich Talbot
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Recent activity by Rich Talbot-
Customer Service: When I try to activate ChemDraw or ChemOffice 2017 or later, I get a missing SSL Certificate error message.
The SSL Certificate should be installed automatically when you log in to the download portal. The first option is to right-click on your Internet browser icon and select "Run as Administrator". Th...
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Customer Service: When activating ChemDraw/ChemOffice, I get error code: -2 ERROR: adding trusted storage license source
Concepts: Activation fails due to error code -2 Installation fails due to error code -2 adding trusted storage license source error Details: When you install the ChemDraw software, details about...
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Can we remove the older Oracle archive logs from E-Notebook database server?
Date Posted: 2019-06-27Product: E-Notebook EnterpriseProblem:Can we remove the older Oracle archive logs from E-Notebook database server?Solution: The archive logs, together with the back...
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Signals Notebook: Edit in Excel (locally) option the changes cannot be uploaded with the Save button.
Problem: When I use the "Edit in Excel" (locally) option the changes cannot be uploaded with the Save button. Solution: There are some cases where you use the "Edit in Excel" option to edit the f...
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Signals Notebook: Filters created in the “Recent” view in the Dashboard are not saved when the window is closed.
Problem: Filters created in the “Recent” view in the Dashboard are not saved when the window is closed. The filter always reverts back to filtering by Experiment. Is there a way to save those filte...
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Signals Notebook: Can I restrict the experiment creation for users in a specific Notebook?
Problem: As an admin of Signals Notebook, can I restrict the experiment creation for users in a specific Notebook? Solution: It is at the end of day, a redundant layer of organization we implemen...
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Important considerations to take in to account when upgrading to TIBCO Spotfire v10.3.x LTS
Date Posted: 2019-06-06Product: TIBCO Spotfire® Problem: Important considerations to take in to account when upgrading to TIBCO Spotfire v10.3.x LTS Solution: TIBCO Spotfire Analyst 10.3.1TIBCO...
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ChemDraw: The Biopolymer toolbar is missing on ChemDraw 18.1
The Biopolymer toolbar is missing on ChemDraw 18.1Solution:The legacy biopolymer toolbar has been removed from ChemDraw 18.1. However, all sequences (peptide, DNA/NA and ad-hoc) can be drawn using ...
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"Error loading type library/DLL" while creating Office sections in E-Notebook
Date Posted: 2019-05-15Product: E-Notebook EnterpriseProblem:"Error loading type library/DLL" while creating Office sections in E-NotebookSolution: The following error message may occur w...
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TYPE_E_ELEMENTNOTFOUND error when rendering
Date Posted: 2019-05-09Product: E-Notebook EnterpriseProblem:TYPE_E_ELEMENTNOTFOUND error when renderingSolution: The following error can be seen while rendering collections in E-Noteboo...