ChemDraw & ChemOffice+ Products
Knowledgebase for ChemDraw, and the ChemOffice+ family of products, such as Chem3D, ChemFinder, ChemDraw for Excel, etc.
- ChemDraw: Unable to launch ChemDraw 20.1 serial number prompt in the activation window.
- ChemDraw: Is ChemDraw considered to be a 'validated system' according to ISO 9001 guidelines
- ChemDraw: While trying to convert a ChemDraw embedded Word document to PDF, I see the PDF contains a distorted structure, cut off, or no structure.
- ChemDraw for Excel: While trying to edit the structure I got the following warning message:"The File could not be accessed. Try one of the following:"
- ChemDraw: I didn’t find the Ring Fill Colors feature in my version of ChemDraw
- ChemDraw: ChemDraw crashes with error code, "0xc000007b”
- ChemDraw for Excel: I am unable to use the ChemDraw for Excel add-in on my Mac.
- Customer Service: How can a ChemDraw license owner find the order number
- Customer Service: How can a ChemDraw site admin make sure that a user and/or users do not continue to access their license
- ChemDraw: I need an Activation Code or download link for my perpetual ChemDraw version.
- ChemDraw: I didn't find the pKa prediction in the "Show Chemical Properties" Window. I have a license for ChemDraw Professional for Mac.
- Chem3D: Anytime I remove a bond, a hydrogen adds to the atom. How can I stop the auto correction
- Chem3D: I am trying to find out the minimum energy of radicals. How do I draw radicals in Chem3D
- ChemDraw: Unable to create Combichem Experiments, MS Excel shows prompt: Microsoft Office is waiting for another application to complete an OLE action
- ChemDraw: Unable to create the Reactants using CombiChem when BIOVIA and Anaconda are installed in the same device
- ChemDraw: I need to paste the ChemDraw structure to MS Word as a ‘Picture’ and not as an embedded ChemDraw structure.
- ChemDraw: ChemDraw is experiencing slow performance issues after installing the recent Windows 10 updates
- Customer Service: I get an error message containing, “(The hostID is marked as returned)”
- ChemDraw: How do I activate or deactivate ChemDraw by uploading a file
- Customer Service: I enter my activation and get this error message, "The activation code you entered is invalid. Please check for entry errors or contact Support"
- ChemDraw Add In: How do I activate Mestrelab Mnova
- Customer Service: I get this message when entering a new activation code, "Activation succeeded but no activation licenses were found"
- ChemDraw: Is there a way to see which activation code is used and by whom, or is there a portal where we can check this
- ChemDraw: How do I find a comparison of the ChemDraw versions available
- Customer Service: I am requesting information regarding what happens when a license expires for ChemDraw. Is there a grace period
- Chem3D: I have ChemDraw on My Mac computer but I cannot find Chem3D
- ChemDraw: I downloaded the application ChemOffice Suite 2019 but unfortunately the activation code is invalid
- ChemDraw: ChemDraw 20 crashing, unable to add letters to ChemDraw structures
- ChemDraw: ChemDraw keeps asking to reactivate when I move my computer location.
- ChemDraw: Is there a way to change the solvent as well as frequency in the NMR prediction