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      ChemDraw & ChemOffice+ Products

      Knowledgebase for ChemDraw, and the ChemOffice+ family of products, such as Chem3D, ChemFinder, ChemDraw for Excel, etc.

      • Chem3D: Why I do not see the GAMESS calculations listed in the calculations menu as an option
      • ChemDraw: How can I check if ChemDraw was activated properly using the bulk / Silent method
      • ChemDraw: Why can’t ChemOffice+ Cloud find the structures in my MS Office documents created on Mac
      • ChemDraw: Supported Browsers for ActiveX controls - ChemDraw version 20
      • ChemDraw: How do I manually remove and reinstall ChemDraw/ChemOffice on my Windows computer for a clean installation
      • ChemDraw: Unable to activate ChemDraw / ChemOffice+ using the .bin file Error:The Enterprise ID in the request does not match the expected value.
      • ChemDraw: I need to change my ChemDraw Professional/ChemOffice Professional to ChemDraw Prime, or vice versa.
      • ChemDraw for Excel: How can I use ChemDraw for Excel to convert a spreadsheet containing SMILES to ChemDraw structures
      • ChemDraw Add In: I am not able to find the SciFinder^n button in my ChemDraw/ChemOffice application
      • ChemDraw: Error while activating ChemDraw/ChemOffice: Generic communication error, “Error talking to server... Generic communications error” or "HTTP error"
      • ChemDraw: I have ChemDraw, part of ChemOffice+ Cloud, and I cannot find the Google Patents Add-in.
      • ChemDraw: During ChemDraw installation (v17.0 and above), I get an activation dialog which requires a serial number. Where I can find the serial number
      • ChemDraw: How do I download the MSI installer for ChemDraw
      • ChemDraw: Does ChemDraw support installation in a Citrix, terminal server, or virtualized environment
      • ChemDraw Add In: PubChem GHS Add-in not available in my ChemDraw Professional application
      • ChemDraw: After installing ChemDraw 19.x for Mac, I am not always able to open ChemDraw and receive a warning message that ChemDraw quit unexpectedly
      • ChemDraw: Copy and paste from ChemDraw trial to Microsoft Word is not working.
      • ChemDraw: Is there a way to prevent the creation of ChemDraw Desktop shortcut
      • ChemACX: I have upgraded to ChemACX 20.20.1 and would like to revert back to the previous version
      • ChemDraw: ChemDraw displays incorrect orientation for CF3 Groups
      • ChemDraw: The Undo function erases more than the last action. It may erase an entire reaction, for example.
      • Customer Service: TotalChrom system help
      • ChemDraw: During activation, I received an error containing, "Activation succeeded, but no active licenses found." The error also contains, "Activation ID/Host owner mismatch"
      • What are the release notes for ChemDraw v19?
      • Customer Service: How do I access my ChemDraw subscription?
      • ChemDraw: When I register to download ChemDraw/ChemOffice through my site license my user becomes inactive.
      • Signals ChemDraw: How do I enable extended copy/paste functionality for ChemDraw Cloud
      • ChemDraw: Where can I find the activation code for ChemDraw
      • Customer Service: When I try to activate ChemDraw I receive the error "Activation failed because the license store is missing or read-only"
      • ChemDraw: How do I change the fixed bond lengths and bond angles in ChemDraw
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