Customer Service: "Your download request has been flagged by our system for export compliance" error on the ChemDraw Download Portal

Updated: 03 September, 2026
Our export control system is configured according to the regulations of the U.S. Bureau of Industry and Security (BIS) and the export classification of the product you are attempting to access. Please allow between 5-10 business days for us to complete the required steps to release this hold. You will be contacted if we are unable to process a release.