Please open /Users/user/Library/Preferences and check whether a file named com.revvity.ChemDraw.plist is present.
If you find the file, please move it to the Trash and then launch ChemDraw.
If the issue persists, please contact Support and provide the following information:
-
LaunchDiagnostics.log
Please locate and send the log file:
Library/Logs/ChemDraw/LaunchDiagnostics.log -
Crash report
If you received a crash report, please click Show Details in the Problem Report for ChemDraw dialog box. Copy the entire report, paste it into an email, and send it.
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System Report
On your Mac, please choose Apple menu > System Settings, then click General in the sidebar. You may need to scroll down. Click About, then click System Report.
Alternatively, press and hold the Option key, choose Apple menu, and select System Information.
For more information, please refer to this Apple Support article:
https://support.apple.com/en-gb/HT203001
To save the system report, please select File > Save and save it as an
.spxfile. Then attach the file in your email.
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