Signals Notebook: Contacting support regarding pending trial request

Keywords: Signals Notebook, trial, access.

Details: The reason for this article is to let customers know when to contact support regarding a pending trial request for the first time and what details should be provided.

After creating a trial request you should allow the team up to 5 business days to create your tenant and provide url access.

If after 5 days you do not get an email (please check your trash or non desired email folder), create a ticket and provide the following info:

• Requester email.
• Request date.
• Order number.
• Sales rep email (If your company has an assigned rep and you have his contact info.
• Company name and business Type: Academic, Pharma/Biology; etc.

The support engineer will report the delay to the appropriate department in which case your ticket could be closed and a member of the team in charge should get in touch with you and provide next steps.