Signals Notebook: Troubleshooting steps you should take before reporting a Signals Notebook Issue

The SNB support team is always willing and able to provide the appropriate assistance to our customers. But administrators and users should take certain steps before reaching out, as the solution might be available to them via our knowledge base, and if that is not the case, they will gather preliminary details that will help the support engineer get to a resolution faster and more efficiently. 

Search our knowledge base articles: Our KB database is based on previous experiences, and a lot of times it is the fastest way to solve issues without even needing the support team interaction.

Make sure the issue is reproducible: The issue should be reproducible by other users, in other conditions, such as browsers, following specific steps that should be written down in case you need to reach out to support.

Collect logs: This is an important part of your troubleshooting, as some data that brings issues to a full resolution is discovered in the logs. Here is a link to our KB on how to obtain the network log in different browsers. 

After these most common steps, you can refer to our article on How to report a SNB issue