Rendering errors about corrupted memory

Rendering errors about corrupted memory

PROBLEM:

Sometimes when exporting an experiment to Word or PDF, or doing Sign and Close, users recieve errors like:


Error Choosing Command
---------------------------
Sorry, while rendering, while exporting the selected information: an error occurred while positioning content within the master export document: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
---------------------------
OK


Error creating rendition to E-Signatures:
while rendering, while exporting the selected information: while copying page setup from the export template to master document: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
---------------------------
OK

SOLUTION:

This looks like related to MS Office 2007.

When upgrading to 2007 version from 2003, or installing updates for MS Office 2007, sometimes errors about corrupted memory are displayed in the E-Notebook. The exact reason for this "corruption" has not been established yet.

Ways to solve this problem on affected machines:

1. Repair MS Office 2007.
2. Install further updates for MS Office, or re-install present.
3. In the last it is also possible to re-install MS Office 2007 from scratch.