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Crash in ucrtbase.dll for all versions of Spotfire after Windows update

Rich Talbot
  • Updated
Date Posted:
Product: TIBCO Spotfire®

Problem:

Crash in ucrtbase.dll for all versions of Spotfire after Windows update


Solution:

When running Spotfire on a Windows 10 machine, you occasionally can get a crash with the following error in the Windows application log:
  

Faulting application name: Spotfire.Dxp.exe, version: 36.0.12515.3316, time stamp: 0x5b3375db
Faulting module name: ucrtbase.dll, version: 10.0.16299.248, time stamp: 0xe71e5dfe
Exception code: 0xc0000409
Fault offset: 0x000000000006b79e
Faulting process id: 0x37e0
Faulting application start time: 0x01d40e0a94627f2f
Faulting application path: C:\Program Files (x86)\TIBCO\Spotfire\7.11.1\Spotfire.Dxp.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: d10eaea0-f140-4c0a-beca-6f528e421f37

  This is due to an issue in Windows 10 that was introduced in a Windows update.
This has been fixed in TIBCO Spotfire 10.2 and later versions. TIBCO Defect ID: TS-56165