Description
- A user enters incorrect credentials several times and is then unable to log in, even with correct credentials.
- Error messages may indicate account lockout or simply repeated failed login.
- Katalyst is configured with internal security policies or integrated with an external IdP/LDAP that enforces lockouts.
Solution
- Identify where the lockout is enforced:
- If using external IdP/LDAP/AD:
- Check lockout status there and follow standard account unlock procedures.
- If using Katalyst‑internal authentication:
- Review Katalyst security settings for lockout thresholds and durations.
- If using external IdP/LDAP/AD:
- Unlock the account:
- In the external directory or Katalyst admin console, unlock the user according to policy.
- Confirm password reset or SSO behavior if required by organization policy.
- Adjust policy as needed:
- If lockouts occur too easily, review lockout thresholds and durations with security teams.
- Balance usability and security: strong passwords + reasonable lockout policy.
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