Katalyst: User locked out of the program after multiple failed login attempts

Description

• A user enters incorrect credentials several times and is then unable to log in, even with correct credentials.
• Error messages may indicate account lockout or simply repeated failed login.
• Katalyst is configured with internal security policies or integrated with an external IdP/LDAP that enforces lockouts.

Solution

• Identify where the lockout is enforced:
  • If using external IdP/LDAP/AD:
    • Check lockout status there and follow standard account unlock procedures.
  • If using Katalyst‑internal authentication:
    • Review Katalyst security settings for lockout thresholds and durations.
• Unlock the account:
  • In the external directory or Katalyst admin console, unlock the user according to policy.
  • Confirm password reset or SSO behavior if required by organization policy.
• Adjust policy as needed:
  • If lockouts occur too easily, review lockout thresholds and durations with security teams.
  • Balance usability and security: strong passwords + reasonable lockout policy.