Problem
When attempting to access the Image Artist web UI, the login page does not load and the browser displays:
Bad Request (400)
Cause
Image Artist is configured to serve its web interface using either an IP address or a domain name, but not both.
If the system is accessed using a different method than the one configured, the request is rejected.
Examples of mismatch:
- Image Artist is configured for https://<domain_name> but accessed via https://<IP_address>
- Image Artist is configured for https://<IP_address> but accessed via https://<domain_name>
How to confirm:
- Browser shows Bad Request (400)
-
SImA_sima-webapplog contains:Invalid HTTP_HOST header: '<value>'. You may need to add '<value>' to ALLOWED_HOSTS
For information on how to collect the server log files, see:
Solution
Access Image Artist using the hostname defined in its configuration.
Steps:
- Locate the
custom.envfile (in the Image Artist install directory or log bundle config folder). -
Find the value of:
SIMA_EXTERNAL_HOSTNAME
-
Access Image Artist using:
https://<SIMA_EXTERNAL_HOSTNAME>
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