Spectrus Processor/Manager JS: Authentication failure due to internal account issue

Description

Users received authentication errors when attempting to log into SpectrusJS/ManagerJS. 

Investigation indicated invalid credentials and potential LDAP/Keycloak synchronization issues. The root cause was an internal account problem within the customer’s network, which, once corrected, restored normal authentication.

Solution

1. Verify whether service account credentials used for LDAP/Keycloak integration have changed or expired.
2. Check Keycloak and application processing logs (e.g., keycloak.log and processing-YYYY-MM-DD.log) in typical install directories (e.g., E:\spjs_data\keycloak and E:\spjs_data\zathras) for authentication/LDAP errors.
3. Confirm LDAP connectivity and that user/group synchronization to Keycloak is functioning (test bind DN and password).
4. Update or reset the affected internal account credentials and ensure they match configured values in Keycloak and application services.
5. Restart relevant services (Keycloak and ProcessorJS/ManagerJS) after updating credentials.
6. Retest user login with known-good accounts to confirm resolution.