Customer Service: I am unable to sign up for a free trial. "You have already downloaded a trial" Error Message..

You are only able to request the free trial once.

If you encounter the above error while applying for a free trial, and you have never requested a trial before, please try again using the Mozilla Firefox browser. 

If that fails, please file a support ticket with the following information:

* Name

* Email

* Complete Physical Address

* Company Name

* Phone Number

* Software you are requesting a trial for.